Initial Disclosure Document

Who are we?

Van Source UK Limited recognises that you always have a choice, and therefore we strive to deliver an outstanding customer experience based on a clear understanding of your needs.

Please read this document as it may help you decide if, in addition to the purchase of your vehicle, any of our products and/or services are right for you.

Address: Windmill House, Henfield Road, Bristol, South Gloucestershire, BS36 2FE
Tel: 0117 238 0733
Email: sales@vansourceuk.com
Website: www.vansourceuk.com

Van Source UK Ltd is registered in England and Wales under company number: 15874956 at Boyces Building 40-42 Regent Street, Clifton, Bristol, United Kingdom, BS8 4HU
 
Van Source UK Ltd is authorised and regulated by the Financial Conduct Authority, under FCA number: 1036286. We act as a credit broker not a lender. We work with a panel of lenders who may be able to offer you finance for your purchase. (Written Quotation available upon request). Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow) and this may or may not affect the total amount repayable. The lender will disclose this information before you enter into an agreement which only occurs with your express consent. The lenders we work with could pay commission at different rates and you will be notified of the amount we are paid before completion. All finance is subject to status and income. Terms and conditions apply. Applicants must be 18 years or over. We are only able to offer finance products from these providers. As we are a credit broker and have a commercial relationship with the lender, the introduction we make is not impartial, but we will make introductions in line with your needs, subject to your circumstances.

You can check this on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0800 111 6768.

The Financial Conduct Authority is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you. All finance and insurance products are optional.

What can we do to help finance your purchase?

We are not an independent financial advisor and therefore, no advice or recommendation will be made. We will introduce you to a limited number of lenders and finance products who may be able to help finance your purchase. They may pay us for introducing you to them. Please ask us for a list of finance products and the lenders we use.

By providing us with your personal credit details, you will be giving us authority to submit a credit application on your behalf to our credit providers. We will only pass your details onto a subsequent credit provider if the initial application to the first credit provider is not successful. We will use a maximum of 4 credit providers and therefore, no more than 4 credit searches will be registered.

Insurance Products

We can introduce you to a limited number of insurers and products. Please ask us for a list of insurers we offer insurance from.

We will advise and make a recommendation for you after we have assessed your needs. In relation to the complimentary motor insurance, we will only assist in the introduction of this product (as the introducer).

Do you have to pay for our help?

At Van Source UK we try and keep all costs to a minimum and so only charge a £149 + VAT holding deposit which is refunded upon delivery of the vehicle. Also a lender may pay us commission for making an introduction of business. The commission will form part of your regular monthly payments and will accrue interest.

What can you do if you wish to complain about our services?

If you wish to make a complaint, please contact us in the first instance by writing to us at:

Customer Service Manager, Van Source UK Limited, Windmill House, Henfield Road, Bristol, South Gloucestershire, BS36 2FE

By Phone: 0117 238 0733
By Email: sales@vansourceuk.com

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, free of charge. Their website details are www.financial-ombudsman.org.uk. Time limits to refer your complaint to the Financial Ombudsman Service may apply.